Privacy Policy

Business Name: Vitality Pro Clean

Sole Trader: Vitalii Yundin

Website: www.vitalityproclean.ie

Email: info@vitalityproclean.ie

Phone: +353 83 121 4710

Correspondence Address:

99A Woodford Rd

Clondalkin

Dublin D22 C2V8

Ireland

1. Introduction

This Privacy Policy explains how Vitality Pro Clean collects, uses, stores and protects personal data.

Vitality Pro Clean is a professional cleaning business owned and operated by Vitalii Yundin.

We respect customer privacy and only process personal data where it is necessary for enquiries, bookings, service delivery, payment, record keeping, legal compliance or the reasonable operation of the business.

This Privacy Policy applies to personal data processed in connection with our website, customer enquiries, bookings and services.

2. Our Website

Our website is mainly an informational website.

It provides information about our services, prices, service descriptions and ways to contact us.

At present, our website does not provide customer accounts, online booking accounts or direct online payment through the website.

If a customer contacts us through WhatsApp, telephone, email or another contact method shown on the website, any personal data provided during that communication will be processed in accordance with this Privacy Policy.

3. Personal Data We May Collect

Depending on how a customer contacts us and which service is requested, we may collect:

• name, if provided;
• phone number;
• email address, if provided;
• property address;
• Eircode;
• details of the requested service;
• appointment date and time;
• price or quotation details;
• messages relating to the enquiry or booking;
• photographs of the item, room or work area before, during or after the service;
• information needed for invoices, receipts or business records;
• limited payment confirmation information;
• website usage information through Google Analytics.

We do not ask for more personal data than we reasonably need.

4. How We Collect Personal Data

We may collect personal data when a customer:

• contacts us through WhatsApp;
• calls us by phone;
• sends us an email;
• sends photographs for quotation or assessment;
• books a service;
• pays for a service;
• leaves a public review on Google Business Profile;
• visits our website.

Most personal data is provided directly by the customer when they contact us or book a service.

5. How We Use Personal Data

We use personal data for purposes connected with the operation of our business, including:

• responding to enquiries;
• providing quotations;
• arranging appointment dates and times;
• confirming the service address;
• carrying out the booked service;
• contacting the customer before, during or after the service;
• managing bookings and scheduling;
• preparing invoices, receipts and business records;
• processing or confirming payment;
• dealing with questions, complaints or disputes;
• documenting the condition of an item, room or work area before and after the service;
• maintaining tax and accounting records;
• improving our website and understanding how visitors use it.

We do not sell personal data.

We do not use customer personal data for unsolicited marketing.

6. Legal Basis for Processing Personal Data

We process personal data under one or more of the following legal bases:

Performance of a Contract

Where personal data is needed to arrange, manage or provide a booked service.

Legitimate Interests

Where processing is necessary for the normal operation of the business, such as managing appointments, communicating with customers, keeping records, protecting against unreasonable claims, improving services or maintaining business security.

Legal Obligation

Where we need to keep or use information to comply with tax, accounting or legal obligations.

Consent

Where we ask for permission to use photographs for marketing, advertising, social media or public website content.

7. Payments

We may accept payment by cash, card, payment link or another payment method available at the time of the appointment.

Card payments and payment links may be processed by independent payment providers such as Stripe, SumUp, Revolut or another payment service.

We do not receive or store full payment card details.

We may receive limited payment information, such as:

• payment amount;
• payment date;
• payment status;
• transaction ID;
• the last four digits of a card, where shown by the payment provider.

We do not have access to the full card number, expiry date or CVV.

8. Photographs

We may take photographs before, during and after a service.

Photographs may be used for:

• assessing the condition of an item, room or work area;
• preparing or confirming a quotation;
• documenting the work carried out;
• quality control;
• dealing with questions, complaints or disputes;
• protecting the interests of both the customer and the business.

Where reasonably possible, photographs will focus only on the relevant item or work area, such as an oven, bathroom, carpet, sofa, window or other surface being cleaned.

We make reasonable efforts not to capture people, documents, private information or identifying personal details.

Photographs will not be published on our website, Instagram, Facebook, Google Business Profile or any other public platform without the customer’s permission.

If permission is given, photographs will only be used within the scope of that permission.

9. Google Analytics

We use Google Analytics to understand how visitors use our website.

Google Analytics may collect information such as:

• pages visited;
• time spent on the website;
• buttons or links clicked;
• device type;
• browser type;
• approximate location;
• how visitors found the website.

We use this information to improve the website, understand which services visitors are interested in and make the website easier to use.

We do not use Google Analytics to identify a customer’s name, phone number, address or personal identity.

Google Analytics may use cookies or similar technologies. Where required, this will be managed through our Cookie Policy or cookie consent settings on the website.

10. Google Reviews

Our website may display publicly available customer reviews from Google Business Profile.

These reviews are posted by customers on Google and are subject to Google’s own terms and privacy practices.

If a customer wishes to edit or remove a Google review, this is usually done through Google.

11. Service Providers We Use

We may use trusted service providers to help operate the business.

These may include:

• Google Calendar, for appointment scheduling;
• Gmail, Zoho Mail or another email provider, for email communication;
• Google Analytics, for website analytics;
• Google Business Profile, for public business information and reviews;
• Stripe, SumUp, Revolut or other payment providers, for payment processing;
• WhatsApp or telephone services, for customer communication;
• accounting or tax services, where required for business records.

These services are used only where necessary for the operation of the business.

Some service providers we use may process personal data outside the European Economic Area.

Where this occurs, appropriate safeguards required by applicable data protection law are used to protect personal data.

12. Sharing Personal Data

We do not sell, rent or trade customer personal data.

We may share or process personal data only where necessary, including:

• to provide the requested service;
• through service providers used to operate the business;
• to process or confirm payment;
• to maintain accounting or tax records;
• where required by law;
• where necessary to protect our legal rights.

For example, if a customer pays through a payment provider, the payment is processed by that provider.

If an appointment is entered into Google Calendar, the booking details are stored in the calendar service used to manage the business schedule.

13. What We Do Not Do

We do not sell personal data.

We do not rent personal data.

We do not provide customer personal data to third parties for their own marketing purposes.

We do not publish customer photographs without permission.

We do not store full payment card details.

We do not use automated decision-making that has a legal or similarly significant effect on customers.

14. Data Retention

We keep personal data only for as long as reasonably necessary.

The retention period depends on the type of information.

Invoices, receipts, payment records and accounting records may be kept for the period required under Irish tax and accounting rules. This is generally six years.

Booking details, messages and photographs may be kept for as long as reasonably necessary to provide the service, deal with questions or complaints, maintain records and protect the legitimate interests of the business.

When personal data is no longer needed, we delete it or stop using it in the normal course of business.

15. Data Security

We take reasonable steps to protect personal data.

This includes:

• keeping personal data only where needed;
• using reputable service providers;
• limiting access to personal data;
• handling photographs and messages carefully;
• not publishing personal information without permission.

No method of storing or transmitting data can be guaranteed to be completely secure, but we take reasonable care to protect personal data from unauthorised access, loss, misuse or disclosure.

16. Customer Rights

Under data protection law, customers may have the right to:

• request access to their personal data;
• request correction of inaccurate personal data;
• request deletion of personal data;
• request restriction of processing;
• object to processing;
• request a copy of their personal data;
• withdraw consent where processing is based on consent;
• lodge a complaint with the Data Protection Commission.

Some rights may be subject to legal limits, for example where we are required to keep certain records for tax or legal reasons.

17. Data Protection Commission

The Data Protection Commission is the supervisory authority for data protection in Ireland.

Customers may contact the Data Protection Commission if they are unhappy with how their personal data has been handled.

18. Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Business Name: Vitality Pro Clean

Sole Trader: Vitalii Yundin

Website: www.vitalityproclean.ie

Email: info@vitalityproclean.ie

Phone: +353 83 121 4710

Correspondence Address:

99A Woodford Rd

Clondalkin

Dublin D22 C2V8

Ireland

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website.

The date of the latest update will be shown at the top of this page.